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This guide will walk you through the process of adding information sources to your Ordibl Knowledge Base to train your AI voice agent.

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Step-by-Step Instructions

Accessing the Knowledge Base
  • Log in to your Ordibl Dashboard
  • Locate and click on the “Knowledge Base” option in the main navigation menu
  • This will take you to the Knowledge Base management area

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Adding New Sources

  • Look for and click the “Add Source” or ”+” button

Ordibl Knowledge Base

  • Select the type of source you wish to add (document or URL))
  • For documents: Click the file upload area to browse your device or drag and drop files
  • For URLs: Enter the web address in the provided field. Note: Ensure the URL is publicly accessible and begins with https:// or http://
  • Click “Save” to finalize adding the source to your Knowledge Base

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Important Notes

  • Your AI agent will use this information to answer calls and respond to queries
  • Upload company-specific documents like FAQs, product guides, and policies
  • Ensure information is accurate and up-to-date for optimal AI performance
  • Supported file formats typically include PDF, DOCX, TXT, and other common formats
  • Large documents may take longer to process
Remember that a comprehensive Knowledge Base will significantly improve your AI agent’s ability to handle calls effectively and provide accurate information to your customers.