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The Ordibl Dashboard serves as your command center for monitoring, analyzing, and managing all aspects of your AI-powered calling operations. This comprehensive guide will help you navigate and make the most of your dashboard’s features.

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Accessing Your Dashboard

  1. Log in to your Ordibl account
  2. You’ll automatically land on the Dashboard page
  3. If you’re in another section, click on “Dashboard” in the left navigation panel

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Dashboard Overview

Your Ordibl Dashboard is designed to provide a clear snapshot of your AI calling performance with key metrics and visualizations.

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Key Performance Metrics (Top Section)

The dashboard displays five essential metrics for the last 30 days:
  1. Total Calls: The number of all calls made or received (32 in the example)
  2. Completed Calls: Successfully connected and finished calls (32 in the example)
  3. Total Call Seconds: Cumulative duration of all calls (2758.16 seconds in the example)
  4. Total Spent: Your total expenditure on calls ($22.23 in the example)
  5. Average Cost Per Call: The mean cost per call ($0.69 in the example)
Each metric includes:
  • Current value
  • “Last 30 days” timeframe indicator
  • Trend indicator showing increase/decrease

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Call Volume Graph (Middle Section)

The interactive call volume graph shows:
  • Call distribution over time
  • Y-axis showing number of calls (0-32 in the example)
  • X-axis showing months (Jan-Dec)
  • A bell curve showing call concentration (peaked in April-May in the example)
  • Time period filter option (“By Month” dropdown in the top right)

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Call Log History (Bottom Section)

The detailed call history table includes:
  • AI Agent: The name of the AI agent that handled the call
  • Phone Number: The contact’s phone number
  • Customer: Customer name or identifier
  • Call Duration: Length of each call in seconds
  • Date: When the call occurred
  • End Reasons: How the call concluded (customer-ended, assistant-forwarded)
  • Call Cost: Individual cost for each call in USD
The left sidebar provides access to all major sections:
  • Dashboard: Overview of call performance and metrics (current page)
  • Knowledge Base: Manage information sources for your AI
  • AI Agents: Configure and manage your AI agents
  • Phone Number: Manage your phone numbers
  • Batch Calls: Schedule and manage bulk calling campaigns
  • Task/Action: Configure tasks for your AI agents
  • Call Logs: Detailed records of all calls
  • Integrations: Connect with CRM and other systems
  • Settings: Configure your account and preferences
[At the top right corner]
  • User Profile: Manage your account settings and preferences

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Account Information (Bottom Left)

The bottom left section displays:
  • Pay-As-You-Go: Your current billing plan
  • Next Due Date: Your next billing date (1/06/2025)
  • For Enterprise: Contact Sales link for upgrading
  • Logout: Option to sign out

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Live Support

A chat bubble icon appears in the bottom right corner, providing instant access to support.

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Using Dashboard Data Effectively

  • Use dashboard insights to determine when to add or adjust AI agents
  • Plan knowledge base updates based on call performance

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Best Practices

  • Check your dashboard regularly to spot trends early
  • Use insights to refine your AI conversation flows
  • Compare performance across different time periods
  • Review specific call logs for quality assurance
By effectively using your Ordibl Dashboard, you can optimize your AI calling operations, control costs, and continuously improve customer interactions.