> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ordibl.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Knowledge base

This guide will walk you through the process of adding information sources to your Ordibl Knowledge Base to train your AI voice agent.

## Step-by-Step Instructions

Accessing the Knowledge Base

* Log in to your [Ordibl Dashboard](https://app.ordibl.ai)
* Locate and click on the **"Knowledge Base"** option in the main navigation menu
* This will take you to the Knowledge Base management area

## Adding New Sources

* Look for and click the "Add Source" or "+" button

<Frame caption="Ordibl Knowledge Base">
  <img src="https://mintcdn.com/replyiai/6BwgAzSTJEP52q2b/images/knowledge-source.jpeg?fit=max&auto=format&n=6BwgAzSTJEP52q2b&q=85&s=3276a6754f864b6a7ebc569044f82b9e" width="2826" height="1818" data-path="images/knowledge-source.jpeg" />
</Frame>

* Select the type of source you wish to add (document or URL))
* For documents: Click the file upload area to browse your device or drag and drop files

<Frame>
  <img src="https://mintcdn.com/replyiai/6BwgAzSTJEP52q2b/images/kb-upload.png?fit=max&auto=format&n=6BwgAzSTJEP52q2b&q=85&s=ce0894af649979426ce80a0a01c338c2" width="2826" height="1818" data-path="images/kb-upload.png" />
</Frame>

* For URLs: Enter the web address in the provided field. Note: **Ensure the URL is publicly accessible and begins with https\:// or http\://**

<Frame>
  <img src="https://mintcdn.com/replyiai/6BwgAzSTJEP52q2b/images/kb-url.png?fit=max&auto=format&n=6BwgAzSTJEP52q2b&q=85&s=525a5eb037e0675cfa374d72bd7e13a9" width="2826" height="1818" data-path="images/kb-url.png" />
</Frame>

* Click "Save" to finalize adding the source to your Knowledge Base

## Important Notes

* Your AI agent will use this information to answer calls and respond to queries
* Upload company-specific documents like FAQs, product guides, and policies
* Ensure information is accurate and up-to-date for optimal AI performance
* Supported file formats typically include PDF, DOCX, TXT, and other common formats
* Large documents may take longer to process

Remember that a comprehensive Knowledge Base will significantly improve your AI agent's ability to handle calls effectively and provide accurate information to your customers.