> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ordibl.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# AI agent

This guide will walk you through the process of configuring your AI voice agent in Ordibl to ensure it represents your brand effectively when handling calls.

### Accessing the AI Agent Settings

* Log in to your [Ordibl Dashboard](https://app.ordibl.ai)
* Locate and click on the **"AI Agent"** option in the main navigation menu
* This will open the AI agent configuration interface

<Frame caption="Ordibl AI Agent">
  <img src="https://mintcdn.com/replyiai/6BwgAzSTJEP52q2b/images/ai-agent-dashboard.png?fit=max&auto=format&n=6BwgAzSTJEP52q2b&q=85&s=64a4e7131ace92b1ed21c397a36cb9e3" width="2826" height="1818" data-path="images/ai-agent-dashboard.png" />
</Frame>

### Configuring Your AI Agent (Using Pre-Trained Models)

* Click on the "Create New Agent" button or select an existing agent to edit
* Select Template from the Agent Personality Type
* Choose between Inbound or Outbound call types
* Select the Industry and AI agent type (e.g., Customer Service, Sales, etc.)
* Choose the AI agent's name (this will be how the agent introduces itself)
* Save the agent name and model type
* Define your agent's voice type (select from available voice options)
* Select the knowledge base for the agent (this is where the AI will pull information from)
* Save the AI voice agent configuration

<Frame caption="Ordibl AI Agent Custom">
  <img src="https://mintcdn.com/replyiai/6BwgAzSTJEP52q2b/images/ai-agent-template.png?fit=max&auto=format&n=6BwgAzSTJEP52q2b&q=85&s=dc163601f0905e70bb7b2d8ff85905b8" width="1584" height="1806" data-path="images/ai-agent-template.png" />
</Frame>

### Configuring your AI agent (Using Custom Models)

* Click on the "Create New Agent" button or select an existing agent to edit
* Select "Custom" from the Agent Personality Type
* Choose between Inbound or Outbound call types
* Choose the AI agent's name (this will be how the agent introduces itself)
* Create the first message for the agent (this is the first thing the agent will say when it answers a call)
* Create the System prompt (this is the instruction that will guide the AI agent's behavior)
* Select the Provider and Model to use for the agent
* Optional: You can you use your own API key for the provider
* Set other parameters like temperature and max tokens
* Save the AI voice agent configuration

<Frame caption="Ordibl AI Agent Custom">
  <img src="https://mintcdn.com/replyiai/6BwgAzSTJEP52q2b/images/ai-agent-custom.png?fit=max&auto=format&n=6BwgAzSTJEP52q2b&q=85&s=92f64c8349314ed14d56b2fbf16da470" width="1249" height="1788" data-path="images/ai-agent-custom.png" />
</Frame>

## Important Tips

* Create a persona that aligns with your brand voice and values
* Provide clear guidelines for how the agent should handle different scenarios
* Test your agent with sample conversations before deploying
* Update your agent's knowledge regularly through the Knowledge Base feature
* Monitor your agent's performance and refine settings as needed

A well-configured AI agent will provide consistent, professional customer service that represents your brand effectively while handling routine inquiries efficiently.